Analyst, Omni-channel Service Delivery at Access Bank Plc

Full Time
  • Full Time
  • Lagos

Access Bank Plc

Access Bank Plc is a financial institution with presence in 9 countries in Africa and the United Kingdom and in all major cities in Nigeria. Also referred to as the Africa's Bank of Best Practice, Access Bank operates on a platform of strong ethics, governance and professionalism. We are recruiting to fill the position below:

Job Title: Analyst, Omni-channel Service Delivery

Location: Lagos

Job Roles

  • Ensure the delivery of front-end digital services across the Omni-channel platforms (Mobile, Internet, ATM, etc.)
  • Work on other tasks as assigned by the Senior Specialist, Omni-channel Service Delivery

Functions and Responsibilities

  • Document ‘as-is’ and ‘to-be’ state/architecture for various implementation phases, describing the changes required to attain the desired ‘to-be’ state
  • Build test cases and scenarios sufficient for the validation of end-state products and services
  • Periodically execute functional and non-functional tests on solutions, features and services on the ATM, Internet, Mobile, etc.
  • Partake in the deployment of new features across the Omni-channel stack in line with business requirements
  • Collaborate with internal and external partners to drive innovation initiatives through full process from idea to commercialization.
  • Periodically review existing systems and advise process owners on possible areas of improvements thereby making IT serve as a business enabler
  • Carry out an extensive testing (Unit, Integration, Systems, User Acceptance Tests) of solutions developed in order to ensure that they are error free and are fit for purpose
  • Engage in the installation and configuration of ATMs, including the hands-on experience required to effectively perform 2nd level resolution
  • Perform 1st level support during the transition phase of the Omni-channel Mobile, Internet banking and ATM platforms
  • Research and implement product enhancement solutions working closely with 3rd party vendors, switch processors and Original Equipment Manufacturers (OEMs)
  • Facilitate frequent ATM, Internet and Mobile banking 2nd level support trainings

Job Requirements

  • Bachelor’s or Master’s degree in Information Technology, Computer Science, or a related quantitative discipline


  • 0 -2 years’ experience in any of the following IT disciplines: application development, systems integration & middleware, database management, and server administration.


  • IT certifications and other professional qualifications will be an added advantage

Skills / Competence:

  • Exceptional interpersonal skills in areas such as teamwork, facilitation and negotiation.
  • Excellent analytical skills, written and verbal communication skills.
  • Excellent planning and organizational skills.
  • Good interpersonal skill
  • Ability to analyze issues and provide adequate support to users
  • Fair understanding of the Omni-channel solution objectives Good understanding of transaction entries
  • Ability to review transactions and identify root cause of failure
  • Good knowledge of various components within the payment infrastructure
  • Creative and taking initiative.
  • Good communication skill (Oral & Written)
  • Analytical / Problem solving
  • Self-management
  • Interpersonal skills

To apply for this job please visit