Product and Operations Analyst Job at Multigate

Full Time
  • Full Time
  • Lagos


Multigate is a financial technology company focused on providing solutions that cut across payments acquisition, processing and remittance as well as treasury and cash management for domestic and international corporates. We are recruiting to fill the position below:

Job Title: Product and Operations Analyst

The Product and Operations Analyst is responsible for:

  • Overall health and success of assigned products through-out the product lifecycle
  • Proper documentation of all products-in-portfolio i.e. Functional Requirement Document and User Stories Backlog
  • Working closely with the technology team to ensure the product development efforts are deployed in the right direction
  • Constantly liaising with all departments to document their current-state and design efficient processes to achieve an enhanced seamless process for each department
  • Engaging with banking partners, card schemes and the Companies’s clients to enhance the working relationship between these parties and the Companies
  • Conducting research to design efficient product development methodology
  • Conducting periodic product evaluations to ascertain required upgrades and improvements for subsequent versions
  • Customer success, by ways of working with all concerned parties in the service delivery chain and ensuring that the client’s needs are consistently met.
  • Providing post-implementation support to onboarded clients for assigned products
  • Preparing product pitch deck, product marketing materials and ensuring accuracy of the information captured therein
  • Full automation of all products to ensure utmost efficiency
  • Ensure proficiency and effectiveness in day to day operations;
  • Be flexible to take up new additional responsibilities as directed by your Line Manager


  • Basic understanding of the technical aspects of software development
  • Communication Skills
  • Collaboration Skills
  • Multitasking Skills
  • Project Management Skills
  • Analytical Skills
  • Negotiation Skills


  • Flexibility
  • Competitive Pay Package

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