Senior Specialist, Omni-channel Service Delivery at Access Bank Plc

Full Time
  • Full Time
  • Lagos

Access Bank Plc

Access Bank Plc is a financial institution with presence in 9 countries in Africa and the United Kingdom and in all major cities in Nigeria. Also referred to as the Africa's Bank of Best Practice, Access Bank operates on a platform of strong ethics, governance and professionalism. We are recruiting to fill the position below:

Job Title: Senior Specialist, Omni-channel Service Delivery

Location: Lagos

Job Roles

  • Ensure the provisioning and monitoring of hardware / platforms required to support transaction processing via the Omni-channel stack (Mobile, Internet, ATM, ESB, BankWorld, Channel Manager, etc.)
  • Work on other tasks as assigned by the Channel Delivery Services Manager

Functions and Responsibilities

  • Take the lead in migration of customer data from several source systems into the Omni-channel stack
  • Take the lead in deployments of hot-fixes, patches and updates to the Omni-channel stack
  • Perform capacity planning and management to ensure adequate provision of hardware resources
  • Co-ordinate problem management activities and perform root cause analysis for hardware related failures
  • Develop and execute infrastructure availability metrics to drive uptime targets
  • Deploy resources effectively to ensure stability in line with expectations system reliability targets
  • Co-ordinate seamless failover between active and alternative systems provisioned in line with high availability objectives
  • Take the lead in migration of customer data from several source systems into the Omni-channel stack
  • Take the lead in deployments of hot-fixes, patches and updates to the Omni-channel stack
  • Perform capacity planning and management to ensure adequate provision of hardware resources
  • Co-ordinate problem management activities and perform root cause analysis for hardware related failures
  • Develop and execute infrastructure availability metrics to drive uptime targets
  • Deploy resources effectively to ensure stability in line with expectations system reliability targets
  • Co-ordinate seamless failover between active and alternative systems provisioned in line with high availability objectives
  • Job Requirements
    Education:

    • Bachelor’s or Master’s degree in Information Technology, Computer Science, or a related quantitative discipline

    Experience:

    • Minimum of 5 years’ experience in any of the following IT disciplines: application development, systems integration & middleware, database management, and server administration

    Certification(s):

    • IT certifications and other professional qualifications will be an added advantage

    Skills / Competence:

    • Knowledge of Scrum/Agile or Kanban software development processes
    • Proficient in back-end and front-end development
    • Understanding of front-end technologies and platforms. Understanding in at least one of the following is required: JavaScript, HTML5, and CSS3
    • Knowledge of platforms and tools, such as ASP.NET MVC 5, C#, sequel serve database, Visual Studio, and Microsoft Azure
    • Knowledge of source code control tools
    • Experience with big data technologies, such as Hadoop, Hive, and Pig, Cloudera, or large data warehousing initiatives
    • Experience with systems deployed on Unix/Linux/Solaris environments
    • Experience in developing applications in Windows based application
    • Able to build a sense of trust and rapport that enables the team to fulfil requests within the desired SLA.
    • Provide overall team guidance and fix all escalations
    • Ability to work in a fast paced, collaborative environment

To apply for this job please visit www.accessbankplc.com.